One van, one rule about price.
Six-Ten started in 2011 with one van and a printed price sheet taped to the dashboard. The rule was simple: the customer hears the number before the wrench comes out.
Why flat rate
Luis spent fourteen years running service calls for a company that paid by the hour and billed by the hour. The customers who got the worst of it were the ones who called at night, scared, with water on the floor and no idea what any of it should cost.
So when he started his own shop he did the opposite. Every common job got one price. The price got printed. It didn’t change after dark.
Why the name
The 610 Loop. The first year, every call was inside it because one van couldn’t cover more. The trucks go out to the Beltway now, but the name stuck, and most of the work is still inside the Loop.
What hasn’t changed
The price sheet is a website now, and it’s longer. Dispatch is three people instead of Luis’s wife at the kitchen table. The rule is the same.
Fifteen years of the same rule.
Call and ask for the price. You’ll get it.
The emergency plumbing site, built in seven days.
Sixteen pages: a flat-rate price board, the dispatch line on every screen, a slab-leak page written for Houston clay, and the Texas license notice where the state wants it.